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What are the most common issues found during onboarding? 

Two quick questions per issue for your onboarding call. Based on past Data Quality Checks, these are the ones that most often slow things down, so answering them early keeps everything on track. We have also included a link to where this can be reviewed in the system where applicable.

1. Levels

2. Field access

3. Population scope

4. Pay conventions

  • Is the salary annual, and is it the full-time-equivalent figure or the actual pro-rata amount? Where is FTE % or contracted hours held?
  • Do your employees receive Holliday allowance?

5. Variable pay

You can answer these questions during onboarding, but if you would like to change any of these answers you can do so in Manage my data.

 

If you cannot change any of these in the system, let support know by  by using the "Contact us" button at the top right hand side of this article.